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Yahoo Help Central
Contact a Specialist
Email a specialist
Is this a new request or do you want a status update?
Status update (must be 48 hours or more after prior request)
Your role at the company
Company website URL
Company postal address
Mailing information for each active mail server
IP address, reverse DNS record, and associated domain associated. One mail server entry per line.
Do you use an Email Service Provider (ESP)?
We are an ESP sending email for our clients
No-we send our own email
If you do use an ESP, which one?
Do you use dedicated or shared IP addresses? or both?
Do you sign emails with DomainKeys/DKIM?
Domain keys only
What type of emails are sent from your IP addresses?
Example: marketing, transactional, forum postings, newsletters, personal, other
What subscription process do you use?
Example: confirmed/double opt in, single opt in, opt out, co-registration, affiliate marketing, other
How many subscribers do you currently have?
How many emails do you send each month?
Subscription Form URL
Do you remove bouncing email addresses from your subscription list?
When you get an unsubscribe request, how long does it take to remove an email from your list?
Within 1 week
Within 10 days
Within 1 month
Longer than 1 month
Copy the entire message which triggered the error
characters around important information (e.g. IP addresses and email addresses).
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